On-site Consulting, the Tri-Shock pioneered the effort to bring psychological and sociolO9ical Information directly to heap on change processes In an organization and examine the interpersonal relationship within it in order to suggest changes that might help. The difference between this approach and the use of T-groups is that the Tn-Shock people approach “natural” system and remind the way it functions. Their solutions to interpersonal conflicts usually involve changes in managerial attitudes and in the relations between peer groups. In short the consultant (in this casd the Tn-Shock Institute people) attempts to look behind the overt symptoms and search for the social reality blocking effective communication and effective Interpersonal relationship.
Information Feedback — This strategy is the information gained in on-site research for promoting change in group processes. Basically it attempts to gather information about the attitudes of the people working within an organization’ to of all the data book for both management and monitors and then to use the information to structure interpersonal relationships more effectively.
Other Strategies — Peer group dynamics counseling. procedures and group therapy are other strategies for change. Taken together, they are essentially designated to change individual attitudes and Inter group relationships. Since business emphasizes . human relationships, workers should be aware of some behavior patterns that will enable them to develop and maintain loyalty, mutual trust and goodwill.
There are numerous approaches to human relations, each one dealing with different problems. Yet, all are concerned with prctecting personal values, solving problems of interpersonal relations, reducing tension between groups and develàping better methçxls of. resolving conflicts. The prime concern of human relations approach is the perception, attitude and behavior of individuals within the organization and the contacts among groups, It also includes the needs of the individual as interreLated in the needs of the organization and human values rather than organizational ones that are emphasized. The following group processes may be used to improve interpersonal relations In’ the organizations
“SensItivity Training” or the use of T-Groups. Sensitivity training attempts to change individual and interpersonal behavior through unstructured group processes. The training process relies primarily and almost exclusively on the behavior experienced by the participants; that is, the group itself becomes the focus of inquiry. It fosters conditions where group members, by examining data generated by themselves, try to understand the dynamics of group behavior. Example of such conditions are decision processes leadership and influence processes, norms, roles, communication distortions, and effects of authority on a number of behavior patterns, personality, and coping mechanisms. In short the participants become more sensitive to the processes of human interaction, learn to analyze these phenomena’ and eventually acquire concepts that make it p0S. sible to order.,and control them. Members of the group are drawn either from a single organization or from many; but regardless of the composition of the group, the goal is still to focus on the interpersonal relationship within ft afld then use the insights gained to change the home organization.